Bloomington
Minnesota
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Tim Gustafson is knowledgeable in designing,
developing and implementing effective performance improvement programs in
the areas of management, sales, and customer satisfaction.
He began his career 15 years ago with an MS degree
in Training and Development and a desire to help companies' best use the
resources they have. He can conduct needs analysis, write proposals,
design programs, develop project plans, develop training and communication
materials, facilitate leader training, and conduct seminars.
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Profile
| Tim is creative, a fast learner, has a flexible attitude,
and relates well with employees at all levels and backgrounds. Tim has an
extensive background in the financial, technology, telecommunications, and
retail industries. Tim has developed training that improved the ability of
managers to lead their companies.
Tim keeps his skills current through active involvement in the
professional organizations of the International Society for Performance
Improvement and the American Society of Training and Development. Two
years ago he met the requirements of those organizations to become a
certified performance technologist (CPT).
In the past two years he has successfully:
 | Become an expert on converting existing content into a blended
learning offering |
| Conducted needs assessments using interviews, focus groups and
surveys to recommend performance improvement plans |
| Clearly demonstrated concepts and skills with the use of visuals,
graphics, and text |
| Customized existing materials to go with a client's culture,
strategic goals, and objectives |
| Created participant materials and leaders guides for use in seminars |
| Designed classroom and e-learning courses |
| Written case studies and scenarios |
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Skills
Management Programs:
| Performance appraisals |
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| Process improvement |
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| New Employee Orientation |
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| Goal setting |
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| Problem solving |
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| Team building |
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| Interview skills |
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| Negotiation |
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| Project management |
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Sales Training Programs:
| Capability presentations |
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| Determining need |
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| Sales processes |
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| Cold calling |
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| Proposal writing |
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| Supplier relationships |
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| Credibility building |
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| Questioning skills |
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| Account Management |
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Resume
| Objective: Implement effective
performance improvement programs using my knowledge and experience with
business, communications, and training.
1995 to Present Inside Insight
Training Consultant
Develop effective performance improvement programs in management, customer
satisfaction, and sales training. Conduct needs analysis, write proposals,
design programs, develop project plans, develop training and communication
materials, facilitate leader training, and conduct seminars. Expert in
e-learning, blended solutions, seminars, technical, and self-study.
1993 to 1995 BI Learning Systems
Project Manager
Responsibilities included marketing, design, development, and evaluation
of training programs for Fortune 500 clients. Consulted with clients,
conducted needs analyses, wrote proposals, hired course developers,
facilitated feedback sessions, conducted workshops, wrote evaluation
reports.
1989 to 1993 Wilson Learning Corporation
Course Developer
Designed and managed the development of nationally recognized products.
Researched and analyzed emerging business trends. Provided training for
marketing, sales, instructors, clients. Developed training in leadership
and organizational effectiveness.
1987 to 1989 Cardinal Health Systems
Instructional Designer
Established developmental processes. Developed curriculum and content.
Designed format of text and computer information. Conducted evaluations,
field tests, and surveys. Obtained accreditation for programs. |
Contact Information
- Email:Timgustafson@aol.com
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